Terms & Conditions


Prices and Payment All prices are in £ sterling and exclude UK VAT. VAT is charged at 20% and will be added at the end of your order. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfill your order, and checked details and stock availability. We will charge your credit or debit card before dispatching your order. 

Delivery We cannot guarantee delivery times but we aim to deliver to mainland UK properties within 5 working days. For Express delivery, orders need to be placed before 12.00 midday for next day delivery to be guaranteed (this does not include embroidered items which may take up to 5 days). Please contact us if the delivery is outside the mainland UK. 

Delivery Costs For normal delivery within mainland UK, we charge £6.95 (including VAT)and allow up to 5 days for any items to be sent. For order value of £300.00 excluding VAT and over, delivery is free of charge to delivery addresses within the UK Mainland.

Non-Delivery + Shortages We must be advised within 24 hours from delivery date in writing of any non-delivery or Shortage. Otherwise we cannot be made responsible for any loss.

Purchasing All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. 

Data Protection For safety reasons your order's data are not accessible via internet. We keep these data in confidence according to our privacy policy. 

Cancellation or returns You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund excluding delivery. This will apply to your order unless you order goods made to your own specification or has been embroidered, then we are unable to accept returns. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, telephone or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Returns Please contact Customer Services on 0845 210 4000 to get a returns authorisation. Any goods to be returned should be addressed to BC Softwear Ltd, Wycombe 3, Boundary Road, High Wycombe, HP10 9PN 

Customer Service Any complaints regarding the goods or services supplied should be made to: FAO - Customer Services, BC Softwear Ltd, Wycombe 3, Boundary Road, High Wycombe, HP10 9PN. You can also e-mail enquiries@bcsoftwear.co.uk, write to us or telephone us with your complaint. Our normal office hours are 9am - 5.00pm Monday - Friday. 


Statutory Rights These Terms and Conditions do not affect any of your statutory rights.