We aim to deliver your parcel within 72 hours of your order being placed (excluding Saturdays & Sundays). We will notify you within 24 hours if any item is out of stock. When ordering embroidered items please allow up to 15 days for your delivery.
UK shipments will be delivered using TNT and you will be able to track your parcel HERE
European & Republic of Ireland shipments will be delivered using DPD local, and you will be able to track your parcel HERE
International shipments will be delivered using FED EX, and you be able to track your parcel HERE
A Tracking number will be sent to the email address provided when the goods are dispatched. From there you will be able to see the status of your goods through out the delivery process. Items are generally delivered within 24 hours of the dispatch time for UK mainland customers, and 48 hours for Non UK Mainland and Republic of Ireland. 2-4 days for European and 6-10 days for International customers.
Delivery starts from £6.95 for UK mainland customers and from £10 for Non UK Mainland & Republic of Ireland. European delivery starts from £45. International deliveries including Australia & USA will start from £80.
Orders valued over £300 ex VAT will have free delivery. (UK Customers Only)
Non –delivery, shortages - Please advise us within 24 Hours of receiving your order of an shortages by phoning on 0845 210 4000 or emailing email@example.com otherwise we can not be made responsible for any loses.
If you would like to return any goods please do so within 14 working days and in their original condition. We will not be able to accept returns of ANY embroidered unless a mistake has been made on our part.
Any items that have been used or washed can not be accepted back.
We can arrange collection for a fee of £10, or if possible, you can send the goods back to our address below. Once the goods have been recieved back we will process a refund or an exchange for another item of your choice. Please note that there can be a price difference when selecting another towel or bathrobe to exchange, in which case an additional payment will need to be made, or a refund given should it be less. When returning the goods please enclose a copy invoice or delivery note. Failing this please Date and Sign a small written letter stating why you are returning the goods.
Any goods to be returned should be addressed to BC Softwear Ltd, Wycombe 3, Boundary Road, High Wycombe, HP10 9PN