The Serenity Couch cover has been developed in partnership with 5 star Hotel Housekeeping managers and Senior Spa Therapists. The design of this towel has a special waffle pattern effect which gives the towel a soft fluffy feel and yet it is extremely fast at drying.
Does not absorb oils in the same way as ordinary towels, this makes the towels alot easier to wash & dry with less odors.
Designed to give a modern contemporary look for the spa, whist still maintaining and portraying the ultimate in luxury and delivering excellent value.
Fast reliable delivery With our vast UK warehouse and large stocks of most items, we are here to support your business without you having to wait weeks and invest in large quantities. We have our own fleet of privately owned and cleaned company vans. We aim to deliver your parcel within 48 hours of your order being placed (excluding Saturdays & Sundays). We will notify you within 24 hours if any item is out of stock. When ordering embroidered items please allow up to 15 days for your delivery.
UK shipments will be delivered using TNT and you will be able to track your parcel HERE
European & Republic of Ireland shipments will be delivered using DPD local, and you will be able to track your parcel HERE
International shipments will be delivered using FED EX, and you be able to track your parcel HERE
A Tracking number will be sent to the email address provided when the goods are dispatched. From there you will be able to see the status of your good through out the delivery process. Items are generally delivered within 24 hours of the dispatch time for UK mainland customers, and 48 hours for Non UK Mainland and Republic of Ireland. 2-4 days for European and 6-10 days for International customers.
Delivery starts from £6.95 for UK mainland customers and from £10 for Non UK Mainland & Republic of Ireland. European delivery starts from £45. International deliveries including Australia & USA will start from £80. Orders valued over £300 ex VAT will have free delivery. (UK Customers Only)
Non –delivery, shortages Please advise us within 24 Hours of receiving your order of any shortages by phoning on 0845 210 4000 or emailing firstname.lastname@example.org otherwise we can not be made responsible for any loses.
Returns If you would like to return any goods please do so within 14 working days and in their original condition. We are not able to accept returns of ANY embroidered unless a mistake has been made on our part. Any items that have been used or washed can not be accepted back.
Collections We can arrange collection for a fee of £20.25, or you can send the goods back to our address below. Once the goods have been received back we will process a refund or an exchange for another item of your choice. Please not that sometimes there is a price difference when selecting another towel to exchange, in which case an additional payment will need to be made, or a refund given should it be less. When returning the goods please enclose a copy invoice or delivery note. Failing this please Date and Sign a small written letter stating why you are returning the goods.
Returns address BC Softwear Ltd, Unit 2a, St. Peters Road, Maidenhead, Berkshire, SL6 7QU
For orders or queries for France please contact our French Agent Corinne Fejoz. Please contact Corine@bcsoftwear.co.uk Mob: +33 626 570 166
Payment will be due prior to delivery.
You are able to pay securely via Paypal or Sage Pay.
Alternatively if you pay by phone we will require card payment over the phone.
If you have any questions please contact us on 0845 210 4000.